Supervisor, Learning & Development Delivery

Department Overview

McDonald’s has an exciting opportunity for a Supervisor, L&D Delivery (Program Deployment and Learning Technology Support) role based in our India Global Business Services Office. This role is critical in enabling the successful deployment of global learning initiatives, supporting / advising on the use of learning technologies, and ensuring effective project and translation management across markets.

You will develop standards for how projects are successfully planned and executed to ensure resourcing is properly planned to meet timeliness across the organization. Working closely with the local market learning teams and the learning design team, you will advise stakeholders on how to optimize and effectively use the organization's learning systems to support learning and development initiatives. Your role is essential in enabling scalable, high-quality learning experiences that reflect McDonald’s global brand and local market needs.

The ideal candidate will be a systems thinker who enjoys process design, with a passion for learning technologies, collaborating and engaging with stakeholders, operational excellence and the ability to work across global teams in a fast-paced, matrixed environment.

Duties

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to : 

Program Deployment & Project Management :

• Collaborate with Global L&D and Markets to lead the deployment of L&D initiatives and priorities.

• Lead end-to-end project management for L&D initiatives, including planning, scheduling, resource allocation, and risk mitigation.

• Collaborate with instructional designers, SMEs, and business partners to define project scope, timelines, and deliverables.

• Monitor project progress using tools like Smartsheet, Asana, or Microsoft Project.

• Coordinate with IT and platform teams to ensure seamless deployment of learning content.

• Build strong relationships with internal stakeholders and cross-functional teams across US and global markets.

• Advocate for customer needs by capturing feedback and sharing insights with leadership and product owners.

• Coordinate communication and alignment across markets to ensure consistent user experience. 

Learning Technology Support :

• Support stakeholders in leveraging learning platforms (LMS, LXP, Data Warehouse, SharePoint, Brightcove) effectively.

• Effectively communicate and train local market administrators on new functionality across the learning ecosystem.

• Stay informed about new features, updates, and integrations for learning systems and implement them as needed. 

• Ensure learning solutions are scalable and aligned with global standards.

• Advise on the end-to-end user experience including options for optimizing the LMS and LXP environments. 

• Guide report creation to achieve project goals and reduce manual efforts 

• Track and analyze KPIs to assess the effectiveness of learning programs.

• Ensure accurate tracking and reporting for compliance training and audits.

Translation & Localization : 

• Manage the translation and localization of global learning content across multiple languages and markets. 

• Work with translation providers and internal teams to ensure accuracy, cultural relevance, and timely delivery. 

• Follow QA processes for translated materials and maintain glossaries and style guides. 

• Collect feedback from end-users to improve translation processes and outputs.

Stakeholder Engagement :

• Build strong relationships with internal stakeholders and cross-functional teams across US and global markets. 

• Advocate for customer needs by capturing feedback and sharing insights with leadership and product owners. 

• Coordinate communication and alignment across markets to ensure consistent user experience 

Qualifications

• 5 - 7 years of experience and a Bachelor’s Degree or equivalent in L&D, Project Management, or related field. 

• Experience with learning platforms (LMS, LXP), cloud-based solutions, and system implementations. 

• Experience with cloud-based solutions and learning platforms, including a learning management system and/or learning experience platform 

• Experience with system implementations, enhancements, and documentation 

• Proven experience in project management and translation/localization of learning content. 

• Experience working in large, multi-national corporations with a matrixed structure.

• Experience working across many countries and cultures 

• Strong analytical and problem-solving skills; ability to interpret data and make informed decisions. 

• Excellent communication (verbal and written) and interpersonal skills. 

• Ability to influence and build strong business cases for people-focused initiatives. 

• Knowledge of HR compliance, data privacy, and global learning trends. 

• Open to learning new systems and processes; continuous improvement mindset